Registrar / depositary bank

If you are an ordinary shareholder and have any questions about your shareholding or the Company's dividend re-investment plan (DRIP), or if you require any other guidance (e.g., to notify a change of address or to give dividend instructions to a bank account), please contact:

Capita Registrars
The Registry
34 Beckenham Road
Beckenham
Kent BR3 4TU

Tel: +44 (0)20 8 639 2470

Capita Registrars online services

If you are an ADS holder and have any questions about your shareholding or the Company's dividend re-investment plan (Global BuyDIRECT), or if you require any other guidance (e.g., to notify a change of address or to give dividend instructions to a bank account), please contact:

The Bank of New York
Shareholder Relations
P.O. Box 11258
Church Street Station
New York, NY 10286-1258
United States of America

Toll free: 1-888 269 2377

e-mail: shareowners@bankofny.com

Or you can access your account information on-line at www.stockbny.com.

First you will need to create a pin number to access this system by logging on to https://www.stockbny.com/login_us.asp. Click on the first time user box and include your tax ID number and your e-mail as indicated.

Please note that it will take 7-10 days for your pin number to be sent to you via e-mail.

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